*NEWS*EPSON CRACKS DOWN ON PRODUCT SALES

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*NEWS*EPSON CRACKS DOWN ON PRODUCT SALES

 user 2005-12-07 at 10:46:00 am Views: 67
  • #13357

    Epson  cracks down on unauthorised product sales(AUSTRALIA)
    Epson
    has launched a program designed to stamp out unauthorised sales of
    point of sale (POS) products, following incidents where agents had
    imported products not designed for the Australian market.
    Its One 
    Epson  program formally authorises its Australian POS product
    distributors DH Technology, POS POS, and Unique Micro Design in
    Australia and Cash Flow in New Zealand.
    There had been incidents in
    the past where some resellers had sold products that had not been
    configured for, or did not have the necessary regulatory approval, for
    Australia and New Zealand markets. This had affected end users, said
    Mike Pleasants, marketing director at Epson.
    These grey market products could have differences in firmware or lack a C-tick approval, he said.
    POS products in question could include receipt printers, touch-screens, and invoice printers, according to Pleasants.
    “It’s
    a program which says if you buy from a One  Epson  distributor or
    reseller, you’re assured your getting an  Epson  Australia product
    designed for the territory,” Pleasants said.
    While acknowledging
    that grey marketing was not illegal, Pleasants said the program
    addressed grey market products coming into Australia that were not
    suitable for this market.
    Epson said it recognised the urgent need
    to educate the market about the benefits of buying through authorised
    distributors and resellers.
    “For example,  Epson  Australia provides
    an easy to use product serial number checking system that will tell a
    reseller or customer if the product they are buying has been supplied
    by an authorised  Epson  distributor,” said Jason Whiley, business
    manager of business systems for  Epson  Australia.
    “The One  Epson 
    program then provides a guarantee to customers that products from an
    authorised  Epson  distributor comply with all local regulations and
    will get full technical support from  Epson  Australia,” he said.
    The
    announcement follows Epson’s warning to its channel last month to steer
    clear of potential counterfeit inkjet cartridges after Victorian police
    found people were selling them on eBay.