*NEWS*GREAT CUST. SRVC FOR REMAN TONERS

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*NEWS*GREAT CUST. SRVC FOR REMAN TONERS

 user 2006-08-25 at 9:50:00 am Views: 70
  • #16173

    Customers Welcome Services from Cartridge Vendors
    LYRA RESEARCH
    In
    recent years, remanufacturers have begun offering value-added services
    such as maintenance plans and print-management tools to strengthen
    their overall value proposition. This multipronged strategy not only
    delivers services that business users need, it also gives
    remanufacturers new opportunities to foster and strengthen customer
    relationships while increasing their bottom line.Corporate customers
    who purchase aftermarket cartridges welcome many of the services that
    cartridge vendors provide. According to Lyra and Recharger Magazine ‘s
    new report, At Your Service: Identifying Must-Have Services for Office
    Customers, 99 percent of business users surveyed who buy remanufactured
    cartridges rated cartridge delivery and management services for empties
    as either “somewhat” or “very” important ,Only 81 percent of the
    respondents, however, said they receive cartridge delivery from their
    aftermarket cartridge vendor, and 78 percent said their vendor offers
    empty cartridge pickup. These finding suggest that opportunities still
    exist for remanufacturers to offer value-added services. At Your
    Service: Identifying Must-Have Services for Office Customers, sponsored
    by NuPro, identifies services business users actually value and
    evaluates whether their needs for these services are currently being
    met.Based on a comprehensive survey of office customers, this report
    also outlines key differences between OEM and aftermarket cartridge
    users in the corporate environment. Specifically, the report analyzes a
    number of market conditions that affect which type of cartridge an
    organization will ultimately purchase including cartridge sales
    channels, print volumes, and company size.