*NEWS*HP’s TIME-BOMBED PRINTHEADS

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*NEWS*HP’s TIME-BOMBED PRINTHEADS

 user 2006-12-07 at 1:33:00 pm Views: 35
  • #17062

    HP’s Time-Bombed Printheads
    It’s not that much of a surprise anymore to discover printer manufacturers embedding chips in their ink cartridges to force customers to buy more consumables. But one reader feels that HP went a little too far when it included an automatic expiration date in the printheads as well in one of its high-end ink jet models.”I have an HP DesignJet 10PS that I paid a considerable sum of money for,” the reader wrote. “This printer is used for the printing of color proofs for a printing firm and is driven by a specialized RIP driver. What makes me mad as hell is that the printheads are supposed to have a life of 25,000 prints. What they don’t tell you when you buy the printer is that within a few days of a date stamped on the printheads, the printheads will die. The same seems to apply for the ink tanks.”HP has said that users should get about 30 months of use after the expiration date on the printhead, but that has not been the reader’s experience at all. “I purchased the printer in 2002, and the printheads started failing about 18 months later. A call to HP revealed that the printheads were warranted for 25,000 prints or until the dates on the heads. The interesting thing was that the dates on the printheads that were failing had just been passed. Now I am passing the date on the second batch of printheads and they are starting to fail, too. I had a printhead fail last month before its expiration date and HP failed to respond to me before I had to replace it. I am going to try to get HP to pay for the replacement, but I doubt it will do any good.”It doesn’t help that HP’s once legendary printer support is now very hard to talk to unless you pay. “They don’t respond to e-mails and I can’t afford to pay $40 to get them to talk to me on the phone over a $39 printhead. And I paid $199 for an extension of the warranty and they tell me that it was never done. They sure charged the credit card.”As the reader uses the printer only for occasional jobs, the cost of having to replace printheads and ink cartridges every two years is particularly grating. “The printer gets light use, so I figure that it costs me about $20.00 per print when I factor in the time bomb in the printheads. And I can’t buy spares for fear they will time out before installation. Why can’t they sell a printer that works until things wear out instead of putting a time bomb chip in the parts? What ever happened to the leader in printing solutions? RIP HP, I will never buy from you again, nor will I let a client make the mistake of buying an HP printer.”