MOZAMBIQUE: HP FIGHTS COUNTERFEIT CARTRIDGES

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MOZAMBIQUE: HP FIGHTS COUNTERFEIT CARTRIDGES

 user 2008-07-30 at 4:18:37 pm Views: 52
  • #20109
    http://allafrica.com/stories/200807250936.html
    Mozambique: Hewlett Packard Fights Counterfeit in Country
    The
    US-based hardware company Hewlett Packard (HP) is signing agreements
    with Mozambican partners in the fight against counterfeit computer
    products.The first such agreement was celebrated on Thursday evening
    with the Maputo company Consultrajin. According to Mercia Uys, the
    representative of IT4Africa, an authorized HP wholesaler, Consultrajin
    is one of six Mozambican firms licensed to sell HP products.She
    announced that a full certification procedure will begin on 1 November,
    allowing consumers to know whether the company they are dealing with is
    authorized to sell HP products. Uys said that customers will be able to
    obtain an end-user letter from certified partners, guaranteeing that
    the goods purchased are genuine.

    Armindo Cossa, managing
    director of Consultrajin, claimed that two thirds of the computer
    products on the Mozambican market are counterfeit. Looking at all the
    areas of east and west Africa that she deals with, Uys put the figure
    rather lower, at 40 per cent.Cossa said the main victim of counterfeit
    goods is the Mozambican state, because of the tender procedures
    followed. The rules for tendering are brutally clear – the dominant
    factor is price, and almost always the lowest bidder will receive the
    contract.Cossa argued this was dangerous when acquiring high-tech
    equipment, because it opened the door to counterfeit. Pirates are able
    to charge less for their goods than bona fide suppliers.He suggested
    that it was time to change the rules, and that, at the very least, the
    state should demand that suppliers provide documents from the
    manufacturers certifying that the products purchased are genuine.The
    counterfeit goods come from the far east. Uys said that most of them
    are made in China and Singapore. But neither she nor Cossa named the
    companies involved in putting these inferior goods onto the Mozambican
    market.Obviously companies like Consultrajin know who their competitors
    are, and which of them are dealing in counterfeit goods. Yet Cossa was
    reluctant to denounce them publicly. Instead, he suggested that, if
    customers suspect they have been sold counterfeit HP goods, they should
    inform Consultrajin which will then contact both HP and the police.The
    main problem seems to be not with machines such as printers or
    photocopiers themselves, but with consumables such as toner and ink.
    Uys explained to her audience some of the tell-tale signs that enable
    customers to know whether a toner cartridge or inking drum is a genuine
    HP product or a fake.”The customer is the loser”, she stressed. “He is
    paying premium prices for a poor quality product. He thinks he is
    getting HP quality when in reality he is not”.