CIRCUIT CITY IS BACK , RETURN POLICY ISN'T

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CIRCUIT CITY IS BACK , RETURN POLICY ISN'T

 user 2009-05-27 at 11:28:05 am Views: 60
  • #22294

    http://www.crn.com/retail/217600878;jsessionid=DD1ESJKCCGKNWQSNDLPSKHSCJUNN2JVN
    Circuit City Is Back, Return Policy Isn’t
    Circuit
    City has officially risen from the ashes, but its return policy for
    some PCs has gone up in flames.Port Washington, N.Y.-based Systemax
    Monday finalized its purchase of the defunct retailer’s trade names,
    domains including http://www.circuitcity.com, customer lists and information,
    certain trademarks and other intangible assets of Circuit City’s
    e-commerce business.

    While the retailer’s rebirth is welcome
    news to consumers looking for competitive prices, the company’s harsh
    return policy could turn shoppers away.”Some manufacturers have
    implemented returns restrictions that prevent CircuitCity.com from
    being able to accept returns or offer exchanges, replacements or
    credits on their products,” the company said on its Web site.”Products
    from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson
    and others are not returnable to CircuitCity.com FOR ANY REASON,”"
    according to the site. Circuit City said that all support and exchanges
    or replacements for defective merchandise, including those within the
    first 30 days of ownership, have to be handled directly with the
    product manufacturer.In addition, software and consumables such as
    toner cartridges, ink cartridges and digital media are not returnable,
    period.Circuit City did not offer an explanation as to why vendors
    require customers to bypass the retailer and deal directly with the
    vendors.

    Systemax this month paid $14 million in cash for
    Circuit City’s assets, and offered the retailer a share of future
    revenue generated using those assets over a 30-month period, Systemax
    said in a statement. Under the terms of the agreement, the minimum
    future revenue guaranteed to Circuit City is $3 million. A bankruptcy
    court issued its order approving the transaction on May 15, following a
    public auction on May 11.Systemax also upped its brick-and-mortar
    presence after it bought CompUSA in January 2008 in a deal said to be
    worth approximately $31 million. Under terms of that deal, Systemax
    bought 16 CompUSA stores, its brand name and e-commerce sites. Systemax
    said part of its strategy behind the purchase was to complement its
    TigerDirect e-commerce site and retail stores.