XEROX TONER SHORTAGE NOT YET OVER ……

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XEROX TONER SHORTAGE NOT YET OVER ……

 user 2010-01-25 at 10:46:21 am Views: 67
  • #23063

    XEROX TONER SHORTAGE NOT YET OVER
    ……

    Printers are reporting that the
    toner shortage on the Xerox 700 is still affecting them, even though the
    BPIF reported that Xerox had said the problem would be sorted by
    Christmas.PrintWeek received numerous calls in the lead-up to the
    Christmas period from printers who had not received toner
    cartridges.Several have since reported that their toner arrived over
    Christmas, while a spokesman for Xerox said that the problem had “vastly
    improved”.He said: “Back orders are only about 13% of what they were
    before Christmas. The weather had an impact but wait time is coming down
    all the time. We expect it to be resolved at the end of the month.”

    The
    spokesman maintained that the problem was down to a growth in demand
    for the toner, despite claims from printers that cited various different
    reasons, including panic buying caused by the initial story in
    PrintWeek, were responsible for the problem.Peter Wise, managing
    director of Minuteman Press in Bristol, said: “There is still a major
    supply problem. We have to fight for every toner package that comes
    through. Old orders are being cancelled and we are being told that we
    shouldn’t holder toner cartridges for more than two weeks.”

    One
    printer said that the current problem appeared to be mainly with magenta
    cartridges, which were missing from his last two orders. Another
    company also received four yellow cartridges and no other colours.Peter
    Vincent, head of technical services at the BPIF, said: “Xerox is not
    prepared to give us precise figures on the problem and we still haven’t
    obtained a reason for it. We took at face value that it would be over by
    Christmas so we will have to wait and see.”

    http://www.printweek.com/news/978362/Xerox-toner-shortage-not-yet-printers-claim/