CHINA PROBES HP's HANDLING OF CONSUMER COMPLAINTS

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CHINA PROBES HP's HANDLING OF CONSUMER COMPLAINTS

 user 2010-03-15 at 12:06:04 pm Views: 48
  • #23581
    http://sanjose.bizjournals.com/sanjose/stories/2010/03/15/daily2.html
    CHINA PROBES HP’s HANDLING OF CONSUMER
    COMPLAINTS

    Consumer complaints about how
    Hewlett-Packard Co. is treating flaws in some of its personal computers
    are reportedly being looked into by China’s product-quality agency.The
    Wall Street Journal reported that the investigation by China’s General
    Administration of Quality Supervision appears to be a response to a
    complaint by a group of Chinese consumers who claim HP discriminated
    against them. They say HP is not offering them the same warranty
    extension given to customers in the U.S. in its handling of a problem
    with faulty Nvidia Corp.graphics components in some of its laptop PCs.

    The
    Chinese consumers have requested compensation, a public apology by HP
    and a recall of the affected computers.HP has denied the consumers’
    claims, blaming them on confusion over the terms of an enhanced service
    program offered to customers world-wide whose warranties only lasted one
    year.  said it doesn’t plan a recall of the affected PCs in China.The
    Journal reported that only about 170 people in China complained about
    the flaws, a very small percentage of the total number of computers it
    has sold in the county.