400 CHINESE COMSUMERS FILE LAWSUIT AGAINST HP

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400 CHINESE COMSUMERS FILE LAWSUIT AGAINST HP

 user 2010-04-26 at 10:42:54 am Views: 51
  • #23453

    http://business.globaltimes.cn/industries/2010-04/524944.html
    400 CHINESE COMSUMERS FILE LAWSUIT AGAINST HP
    Four hundred Chinese consumers will go to the US to sue computer giant Hewlett-Packard (HP) for problems with its screens and graphic chips, Wang Fengchang, promoter of the rights protection activities and CEO of laweach.com, said Wednesday.HP’s graphic chips and display screen problems led to consumer dissatisfaction and they organized themselves into a group to protect their consumer rights. The computer firm has admitted there are problems, but has so far refused to recall the laptops.The consumers said that HP’s efforts in handling the situation cannot solve fundamental quality problems and so they plan to enter another “battlefield”, the US since it has legal jurisdiction for HP and also has a more complete law system.

    The 400 consumers will file a suit with a US court and asked HP to recall the faulty HP computers and compensate them.

    According to Wang, they have now given the power of attorney to US lawyers, five of whom have organized into a rights defender group. The lawyers are now evaluating the risks in working on this overseas lawsuit.”We have had several communications on the phone, and entrust agreements have been offered to the US lawyers, and we are waiting for their replies,” Wang said. After the lawyers sign the agreements, they will start preparations for the case, he added.Wang explained that laweach.com has received more than 2,000 complaints from Chinese consumers, and more than 1,000 additional consumers have entrusted Yingke Law Firm to sue HP in the domestic market.”Although it is hard to say whether we will win or not, the US lawyers are confident about our case in the US,” Wang said. He added that this kind of lawsuit is a pro bono effort, and that his firm and the US lawyers will not charge the consumers for legal fees.

    HP declined to comment on the latest legal development in the case.
    “While going abroad to protect consumer rights does not mean we will give up fighting for them domestically,” Wang said. Lawyers are now in contact with the General Administration for Quality Supervision, Inspection and Quarantine (AQSIQ) and hopes that department conduct a second investigation, he said.Qiu Baochang, director of the customer rights protection department of the Beijing Lawyers Association (BLA), said that consumers going abroad to defend their rights may push forward further improvement of the domestic law system.