400 CHINESE COMSUMERS FILE LAWSUIT AGAINST HP

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400 CHINESE COMSUMERS FILE LAWSUIT AGAINST HP

 user 2010-04-26 at 10:43:32 am Views: 30
  • #23690
    http://business.globaltimes.cn/industries/2010-04/524944.html
    400 CHINESE COMSUMERS FILE LAWSUIT
    AGAINST HP

    Four hundred Chinese
    consumers will go to the US to sue computer giant Hewlett-Packard (HP)
    for problems with its screens and graphic chips, Wang Fengchang,
    promoter of the rights protection activities and CEO of laweach.com,
    said Wednesday.HP’s graphic chips and display screen problems led to
    consumer dissatisfaction and they organized themselves into a group to
    protect their consumer rights. The computer firm has admitted there are
    problems, but has so far refused to recall the laptops.The consumers
    said that HP’s efforts in handling the situation cannot solve
    fundamental quality problems and so they plan to enter another
    “battlefield”, the US since it has legal jurisdiction for HP and also
    has a more complete law system.

    The 400 consumers will file a
    suit with a US court and asked HP to recall the faulty HP computers and
    compensate them.

    According to Wang, they have now given the power
    of attorney to US lawyers, five of whom have organized into a rights
    defender group. The lawyers are now evaluating the risks in working on
    this overseas lawsuit.”We have had several communications on the phone,
    and entrust agreements have been offered to the US lawyers, and we are
    waiting for their replies,” Wang said. After the lawyers sign the
    agreements, they will start preparations for the case, he added.Wang
    explained that laweach.com has received more than 2,000 complaints from
    Chinese consumers, and more than 1,000 additional consumers have
    entrusted Yingke Law Firm to sue HP in the domestic market.”Although it
    is hard to say whether we will win or not, the US lawyers are confident
    about our case in the US,” Wang said. He added that this kind of lawsuit
    is a pro bono effort, and that his firm and the US lawyers will not
    charge the consumers for legal fees.

    HP declined to comment on
    the latest legal development in the case.

    “While going abroad to
    protect consumer rights does not mean we will give up fighting for them
    domestically,” Wang said. Lawyers are now in contact with the General
    Administration for Quality Supervision, Inspection and Quarantine
    (AQSIQ) and hopes that department conduct a second investigation, he
    said.Qiu Baochang, director of the customer rights protection department
    of the Beijing Lawyers Association (BLA), said that consumers going
    abroad to defend their rights may push forward further improvement of
    the domestic law system.