2004-01-24 at 9:55:00 am #4808
Danka Expands Customer Access to Upgraded Digital Solutions Center; New Digital Services to Provide Industry-Leading Support
Danka Business Systems PLC announced the launch of its newly expanded U.S. Digital Solutions Center (DSC) along with new digital services that provide enhanced customer access to the center’s advanced capabilities. Danka’s DSC offers clients an exclusive help desk resource that consolidates support for hardware, software, and network issues.
The DSC, which is located in Danka’s new U.S. headquarters building in St. Petersburg, Florida, has been enhanced significantly. An expanded technology lab provides for the replication of virtually any customer environment, enabling advanced solution design and troubleshooting. A new server infrastructure, built on IBM’s high-performance eServers, enables seamless support for the company’s full range of Danka @ the Desktop(TM) software applications. Upgraded operating stations, sophisticated collaborative tools, and a team of certified systems engineers combine to ensure fast, on-target problem resolution.
Danka’s digital service extends to U.S. customers the full benefits of the DSC for most Toshiba, Canon, and Heidelberg copiers, printers, and multi-function devices. In addition to Danka’s highly regarded Technical Services – including its ISO 9001-certified dispatch center – digital service encompasses advanced DSC remote and on-site digital support from highly trained systems specialists. Those specialists hold key certifications from leading technology providers such as Microsoft, Novell, Cisco, CompTIA, and others.
“I recently toured Danka’s expanded Digital Solutions Center, and I was impressed by the center’s state-of-the-art technology as well as the experience and expertise of the DSC specialists,” noted Rick Taylor, senior vice president of Toshiba America Business Solutions. “It’s this sort of investment that has positioned them as leaders in this rapidly evolving solutions market where customers have greater than ever support needs. By working closely together, Toshiba and Danka are meeting those needs through the expanded capabilities of Danka’s DSC.”
“Our new digital services make the upgraded DSC available to a broader customer base,” said Todd Mavis, Danka’s U.S. president and chief operating officer. “This will enable more of our clients to maximize the value of the advanced capabilities of today’s digital document output devices and our Danka @ the Desktop software. In addition to providing expert support, digital service eliminates the need for customers to make multiple calls to hardware, software, and network suppliers to solve their document-related issues. This one-call problem resolution frees-up valuable customer resources, resulting in improved productivity and lower overall costs.”
DSC support extends from desktop applications to operating systems to output devices, with special expertise in optimizing document workflow, calibrating color and graphics output, and resolving connectivity dilemmas and network conflicts. Because the DSC serves as a beta test site for new software releases, Danka specialists stay ahead of the technology learning curve. Customers can explore the upgraded DSC, and how it can benefit their operations, through on-site VIP tours as well as remote “virtual” tours available at many of the company’s local offices.
“The upgraded Digital Solutions Center reinforces our strategic goal of supporting customer choice in document output solutions,” noted Don Thurman, Danka’s chief marketing and strategy officer. “From offering unbiased output assessments to providing best-in-class imaging platforms to delivering world-class service, Danka supports the open architecture needs of most businesses today. This enables us to form effective customer partnerships dedicated to expanding their document capabilities while simultaneously delivering significant operational improvements.”