EBAY TO CUT FEES,EXPAND ONLINE SUPPORT

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EBAY TO CUT FEES,EXPAND ONLINE SUPPORT

 user 2005-02-08 at 10:09:00 am Views: 62
  • #10112

    EBay to cut fees, expand customer supportOnline auctioneer makes changes in
    response to user comments

    NEW YORK – Online auctioneer eBay Inc. will lower the
    fees it charges to list items for sale, the company said Sunday, as it also
    announced other changes in pricing and customer service policies in response to
    user feedback.In a message posted to eBay’s Web site, North America President
    Bill Cobb said that, effective at midnight, eBay.com and eBay.ca will lower the
    minimum insertion fees for auction-style listings and fixed price categories,
    among others, from 30 cents to 25 cents.

    The company says it’s standing by its move to hike final
    value fees on store inventory format listings, but it will credit $15.95 in May
    to all sellers who operated an eBay Store in April.

    In addition, eBay plans to shut down most of its
    automated email responses within the next 90 days, so users will get a response
    from a company representative. Automated emails will only be used to acknowledge
    receipt of spam or policy violation reports, according to Cobb’s statement.

    The company is also expanding telephone support to
    provide access to all eBay Stores owners beginning April 1, the statement
    said.