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 user 2005-09-14 at 11:30:00 am Views: 59
  • #12429

    Canon Named in Class Action Suit
    Company Ignored Defect in Digital Cameras, Suit Charges
    Sep 2005
    A class action suit charges that Canon Inc. has sold digital cameras
    with a serious defect that renders the camera inoperable. The so-called
    “e18″ error occurs when the lens sticks and will not move in or out.
    • Class Action Suit Charges Canon Ignored e18 Error
    “We have reviewed numerous complaints from consumers who gotten the
    brush-off from Canon,” said attorney Richard Doherty of Horwitz,
    Horwitz & Associates, a Chicago law firm.

    “Canon has refused to stand behind the cameras, and offers consumers
    who paid approximately $400 for what they thought was a high-quality
    digital camera the option of a repair costing at least $150 or the
    opportunity to purchase a refurbished, used camera for $175,” Doherty

    One disgruntled consumer, Bruce of Farmingville NY, was taking photos
    in Australia when his the lens locked up on one of his Canon Powershot
    cameras. “I called up Canon at $2 per minute and they said there was
    nothing they could do while I was away and I should but disposables
    instead (1440 pictures?). I told the man he was crazy,” he said in a
    complaint to

    “I received back an email and letter stating that they opened the
    camera up, found some sticky substance inside and they were voiding the
    warranty. They said it waould cost me $195.75 to fix the camera,” Bruce

    The class action suit was filed in the United States District Court for
    the Southern District of New York. It was assigned to Judge Miriam
    Goldman Cedarbaum, who presided over Martha Stewart’s trial and
    sentenced her to five months in prison and five months of home
    detention on charges of lying to federal investigators.