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 user 2007-06-14 at 12:37:00 pm Views: 65
  • #18128

    Ricoh dumps US dealer
    07 Just one week after Xerox completed its US$1.5 billion acquisition
    of Global Imaging Systems, Xerox rival Ricoh said that it is
    terminating its relationship with Global Imaging.The move, while not
    surprising, raises questions for some of the 200,000 small-to-midsize
    businesses that Global serves across the United States, as well as the
    thousands of local dealers and VARs that compete with Global’s 21 core
    regional companies that sell and service printers, copiers and other
    document management systems.

    As of May 31, all Ricoh contracts
    with Global are null and void, and the vendor will no longer recognise
    Global as an authorized dealer for its Ricoh, Savin and Gestetner
    brands, says Ricoh spokesman Russell Marchetta. Ricoh will still resell
    Global supplies and parts for three years, as per a contractual
    agreement, but it will not allow Global to resell its machines,
    Marchetta says.A bigger question, though, remains around what will
    happen for Global’s multiyear state and local government contracts.
    Ricoh says it will take over accounts it owns that were serviced by
    Global either through its direct arm, Ricoh Business Solutions, or by
    assigning it to another dealer. However, for contracts that Global
    Imaging owns, Global dealers will not be able to resell Ricoh products
    going forward.

    Xerox, for its part, says its working to make the transition as easy as possible for customers.
    leadership team at Global Imaging Systems is working closely with all
    current suppliers to ensure that customer needs continue to be met now
    and in the long term. We are aware of Ricoh’s recent decision and are
    actively engaged in discussions regarding transition plans,” says Jim
    Firestone, president of Xerox North America, in an e-mail.”Our intent
    and commitment is to continue to provide all customers — including
    small and midsize businesses, government agencies and others — with
    the equipment, supplies and support they require.” Global had other
    existing relationships with copier and printer companies before it was
    acquired by Xerox, including Sharp Electronics and Konica Minolta.Sharp
    will continue to sell Global products through at least April of 2008,
    as per its contractual agreement with Global. Konica Minolta executives
    could not be immediately reached.