SAMSUNG SLAPPED WITH LAWSUIT OVER TONER CARTRIDGES SCAM

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SAMSUNG SLAPPED WITH LAWSUIT OVER TONER CARTRIDGES SCAM

 user 2008-09-03 at 3:18:50 pm Views: 95
  • #20738

    http://www.networkworld.com/news/2008/082808-samsung-ink-cartridge-lawsuit.html    
    Samsung stained by ink cartridge suit
    Alleges that Samsung rigs its printers to tell consumers falsely that they need more ink
    Electronics
    giant Samsung has been slapped with a lawsuit alleging that it “rigs”
    its printers to tell users falsely that they need to replace their ink
    cartridge even if there is plenty of toner left.According to the suit,
    which was filed by the Los Angeles-based consumer-law firm Kabateck
    Brown Kellner, Samsung designs its printers to flash an “empty” message
    and shut down, to notify users they need to replace their toner
    cartridge. The problem, alleges the suit, is that the printers will
    often flash “empty” and shut down even when there is a significant
    amount of toner left in the cartridge. The reason that Samsung has
    allegedly designed its printers this way is to make money by forcing
    consumers to purchase unneeded additional ink cartridges, which
    typically cost $60 to $80, the suit contends.Read the latest WhitePaper
    - 8 Phases of a Successful Consolidation InitiativeFurthermore, the
    suit alleges that Samsung has never disclosed publicly “that a
    significant amount of useable toner remains in the Samsung-brand toner
    cartridges” when “the toner cartridge is ‘empty’ and in need of
    replacement.”"We’re simply asking Samsung to be straight with its
    customers,” says Darren Kaplan, a co-counsel on the case and a partner
    at the Atlanta-based law firm of Chitwood Harley Harnes. “It’s
    disappointing that it’s taking a judge and a jury to make them do the
    right thing.”

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    This is not the first time that
    Kabateck Brown Kellner has sued an electronics company for allegedly
    rigging its printers to require cartridge changes prematurely. Two
    years ago, the firm reached a settlement with electronics manufacturer
    Epson in a suit that made allegations like the ones the firm now is
    making about Samsung. Despite agreeing to settle for a compensation
    package valued at more than $350 million, Epson maintained it had done
    nothing wrong and that it kept extra ink in its toner cartridges in
    order to “maintain print quality and reliability.”

    The firm has
    also made headlines this year for suing Apple for allegedly making
    false and misleading claims in the marketing of its iMac
    computer.Responses to requests to Samsung representatives for comment
    were not immediately returned.