PC-WORLD GIVES CANON PRINTERS TOP MARKS IN RELIABILITY

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PC-WORLD GIVES CANON PRINTERS TOP MARKS IN RELIABILITY

 user 2009-01-08 at 1:21:27 pm Views: 55
  • #21112
    http://www.pcworld.com/article/156441/canon_printers_get_top_marks_in_reliability.html
    Canon Printers Get Top Marks in Reliability
    Canon
    garnered high marks in eight out of nine of our measures of reliability
    and technical support. HP got mostly negative scores. Printers in 2008
    were slightly more reliable than desktops or laptops, according to our
    survey participants. About 3 in 10 respondents reported having one or
    more significant hardware or software problems with their printers
    during the preceding year. That figure correlates neatly with customer
    satisfaction: Two-thirds of users said that they were either very
    satisfied or extremely satisfied with their printers.

    Canon is
    to printers what Apple is to desktops and laptops: Simply put, our
    readers love their products. Like last year, the vendor garnered high
    marks in eight of nine categories, missing only on the “Problem was
    never resolved” measure.

    Meanwhile Hewlett-Packard, which earned
    five below-average scores, stays on the schneid. Indeed HP’s printer
    grades in 2008 are worse than they were last year, when it collected
    subpar marks in just two areas (“Any significant problem” and “Average
    phone service”). One semibright spot: Our readers deemed HP printers
    average–up from below average–in usability this year. In any event,
    despite its poor showing, HP retains a commanding share of the market:
    Of the 16,000-plus readers who participated in the printer assessment,
    half use an HP inkjet or laser printer.Lexmark didn’t fare much better
    than HP did, though it did improve on last year’s results. Our readers
    slapped it with it four subpar grades, down from six last year.
    Specifically, our readers indicate that Lexmark still needs to upgrade
    its printers’ usability and reliability; its phone support is
    improving, however, as is its ability to resolve customer
    problems.Kodak dropped a bit this year, too, slipping to a
    below-average score (for three total) in ease of use.