SAMSUNG's NEW PROGRAM TO STOP COUNTERFEIT TONER CTGS

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SAMSUNG's NEW PROGRAM TO STOP COUNTERFEIT TONER CTGS

 user 2009-03-04 at 12:43:23 pm Views: 75
  • #21591

    http://www.marketwatch.com/news/story/samsung-launches-program-help-curb/story.aspx?guid={88105F85-1A8D-40CE-95BD-3124C9F0DDDC}&dist=msr_1
    Samsung Launches Program to Help Curb Toner Cartridge Counterfeiting
    The Program Aims to Protect Customers and Channel Partners From Poor Print Quality and High Maintenance Costs
    RIDGEFIELD
    PARK, N.J., Mar , 2009 — Samsung Electronics America today announced
    the success of a program designed to help protect customers and
    resellers from counterfeit laser cartridges, part of a worldwide
    anti-counterfeiting effort by Samsung that uses security features and
    experienced investigators and prosecutors to identify and indict those
    engaged in the manufacture and distribution of imitation product.

    Since
    2008, this effort has resulted in at least 13 seizures of cartridges,
    components, supplies and equipment that have a collective retail value
    exceeding $3 million. Efforts have netted over 30,000 cartridges and
    components found in the United States, Brazil, Peru and Bolivia.
    “The
    program’s success underscores Samsung’s commitment to provide our
    customers and channel partners with quality, authentic product for an
    exceptional printing experience, and our larger goal to help end
    counterfeiting in the international community,” said J.H. Kim,
    President of Samsung Electronics America’s Information Technology
    Division.The effort seeks to protect customers from the poor print
    quality, short cartridge life spans, toner leakages and printer
    failures associated with counterfeit product, which ultimately leads to
    higher printing and maintenance costs.

    Samsung is also a member
    of the Imaging Supplies Coalition (ISC), which sponsors a reseller
    protection initiative called “When in doubt, check it out.” This
    program allows customers to anonymously submit questionable product to
    determine their authenticity. Since the program’s launch, the ISC
    reported that counterfeit awareness has increased significantly among
    distribution channels. Further information may be obtained by visiting
    ISC’s web site at http://www.isc-inc.org/.

    Consumers can protect
    themselves by purchasing supplies through Samsung-authorized reseller
    channels. Consumers should also be cautious of cartridges with prices
    well-below market value.Samsung customers or resellers may report any
    suspicious incidents by calling the Samsung Counterfeit Toner Hotline
    at 1-866-332-4160, which operates 24/7 and has operators fluent in
    English, French and Spanish.