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 user 2010-11-24 at 9:54:31 am Views: 102
  • #24208


    HP settles printer ink lawsuit for $5 millon US case affects hundreds of HP printersHewlett-Packard has reached a settlement in a US court case accusing faults in over a thousand different printers sold over a period spanning nine years.The case (HP Inkjet Printer Litigation, Case No. C05-3580 JF) was based on three separate lawsuits.One claimed that HP ‘low on ink’ messages confused customers into prematurely replacing cartridges. Another claimed certain HP cartridges stopped working on undisclosed expiration dates, and the last claimed some HP printers use colour when printing in black and white, without disclosing this fact or providing consumers with the option to disable it.Which? printer ink running cost tests take into account printers that use colour for printing black and white documents. See our printer reviews for more information on printer ink running costs.

    HP inkjet printer settlement
    HP denied the claims and the case reached a settlement that included HP agreeing to make changes to some ‘low ink’ messages as well as amending information given in user manuals. According to the proposed settlement, HP will also contribute up to $5,000,000 in e-credits to be distributed among owners of affected US purchased HP printers who file a claim.

    The settlement covers US-purchased models only and claimants will not receive more than $6 per claim. With a limit of $5,000,000 HP e-credit available, more claimants could result in people receiving even less.

    HP pop-ups of  “low ink” legal action reaches Proposed Settlement
    Welcome to the Settlement Website for In re: HP Inkjet Printer Litigation, Case No. C05-3580 JF. This website provides information about the class action settlement involving certain Hewlett-Packard Company (“HP”) inkjet printers. On October 1, 2010, the Court gave preliminary approval to the settlement and certified a settlement class of purchasers and owners of certain inkjet printers. To be a class member, you must have purchased the printer for your own use or received it as a gift in the United States (and not for resale or distribution) between September 6, 2001 and September 1, 2010. A list of printers at issue in this settlement is available by clicking here.

    The Court in charge of this lawsuit is the United States District Court for the Northern District of California. As part of this settlement the Court combined three separate lawsuits against HP as one lawsuit called In re: HP Inkjet Printer Litigation, Case No. C05-3580 JF.

    The proposed settlement provides for a number of significant benefits, including HP’s agreement to discontinue the use of certain pop-up messaging that includes the graphic image of an ink gauge, ruler, or container of ink, and to make certain changes to the disclosures on its website and the packaging, manuals and/or user interfaces for HP small-format inkjet printers. In addition, if you are eligible, the proposed settlement may provide an e-credit for future purchases of printers and printer supplies offered at http://www.shopping.hp.com. Please click here for additional details on the settlement benefits