UK: LEXMARK UPDATES BLOCK REMANUFACTURED CARTRIDGES

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UK: LEXMARK UPDATES BLOCK REMANUFACTURED CARTRIDGES

 user 2011-01-19 at 8:50:07 am Views: 62
  • #23961

    http://www.expertreviews.co.uk/inkjet-printers/1282069/lexmark-firmware-update-blocks-third-party-carts

    UK: LEXMARK UPDATES BLOCK REMANUFACTURED CARTRIDGES
    The Office of Fair Trading and the Trading Standards Institute have confirmed they are investigating complaints that printer manufacturer Lexmark has rendered its customers’ printers useless with a firmware upgrade that locks out third-party and refilled cartridges.Previously, Lexmark printers have worked with cartridges provided by third-party manufacturers and recycling services that refill expired cartridges and re-sell them at a significant discount. A recent upgrade, which promised to improve users’ printers, has removed this support – locking users in to using only original Lexmark cartridges.

    One complainant, Gerry Palmer, describes the change as a “hidden trap” and explains that “as only three of the cartridges in my Lexmark 405 Interpret are Lexmark I can no longer use my printer.”This is an anti-competitive restrictive practice and should be reversed”, Palmer explains – which has prompted his complaint to the Office of Fair Trading, after discovering that the firmware upgrade is irreversible and his printer thus unusable unless he replaces the non-official ink cartridges.With printer manufacturers making much of their profit from the sales of ink cartridges rather than printers – known as the ‘razor blade’ sales model, after the similar approach of the replaceable-head razor market – this isn’t the first time that a company has tried to restrict use of third-party compatible cartridges. However, the fact that Lexmark has fundamentally changed the functionality of users’ existing printers to their detriment may land the company in hot water with the authorities.At the time of writing, Lexmark was unable to comment on the complaints.

    http://www.expertreviews.co.uk/inkjet-printers/1282069/lexmark-firmware-update-blocks-third-party-carts