UK: LEXMARK UPDATES BLOCK REMANUFACTURED CARTRIDGES

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UK: LEXMARK UPDATES BLOCK REMANUFACTURED CARTRIDGES

 user 2011-01-19 at 8:51:13 am Views: 75
  • #24207

    http://www.expertreviews.co.uk/inkjet-printers/1282069/lexmark-firmware-update-blocks-third-party-carts

    UK: LEXMARK UPDATES BLOCK REMANUFACTURED CARTRIDGES
    The
    Office of Fair Trading and the Trading Standards Institute have
    confirmed they are investigating complaints that printer manufacturer
    Lexmark has rendered its customers’ printers useless with a firmware
    upgrade that locks out third-party and refilled cartridges.Previously,
    Lexmark printers have worked with cartridges provided by third-party
    manufacturers and recycling services that refill expired cartridges and
    re-sell them at a significant discount. A recent upgrade, which promised
    to improve users’ printers, has removed this support – locking users in
    to using only original Lexmark cartridges.

    One complainant,
    Gerry Palmer, describes the change as a “hidden trap” and explains that
    “as only three of the cartridges in my Lexmark 405 Interpret are Lexmark
    I can no longer use my printer.”This is an anti-competitive restrictive
    practice and should be reversed”, Palmer explains – which has prompted
    his complaint to the Office of Fair Trading, after discovering that the
    firmware upgrade is irreversible and his printer thus unusable unless he
    replaces the non-official ink cartridges.With printer manufacturers
    making much of their profit from the sales of ink cartridges rather than
    printers – known as the ‘razor blade’ sales model, after the similar
    approach of the replaceable-head razor market – this isn’t the first
    time that a company has tried to restrict use of third-party compatible
    cartridges. However, the fact that Lexmark has fundamentally changed the
    functionality of users’ existing printers to their detriment may land
    the company in hot water with the authorities.At the time of writing,
    Lexmark was unable to comment on the complaints.

    http://www.expertreviews.co.uk/inkjet-printers/1282069/lexmark-firmware-update-blocks-third-party-carts