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December 2011 Issue – Click on Publication to view
Company Profile
Muratec Focuses On The Future
You wouldn’t think a secondary supplier of office technology would have its finger so squarely on the pulse of what’s happening in the office technology industry, but think again because Muratec certainly gets it.
Company On The Move
Industry Analysts, Inc.
Product Testing, Market Research, Training And Selling Tools For The Print Industry
Industry Analysts, Inc. (IA, Inc.) opened in 1974 in Rochester, NY. In 1994, IA, Inc. opened their product test lab – Industry Analysts’ Technical Services Division (IATSD) in Fairfield, NJ. IA, Inc. offers manufacturer, dealer and customer consulting services.
State Of Business
The Top 10 Stories Of 2011
by Scott Cullen
It was another year of change and changes in the office technology industry and nowhere was that change more visible than with new acquisitions and at the top rungs of the ladder among the various OEMs from Sharp to Kyocera, to Ricoh, to HP.
MPS Focus
MPS Is Dead: Long Live MPS
by Tom Callinan
Is there anybody who is not an MPS expert today? Six years ago, when Strategy Development started consulting in the space, we were the pioneering consulting firm, virtually without competition.
FIash Report
What’s After MPS? Becoming A Service Provider
by Lou Slawetsky
Every imaging systems vendor, to varying degrees, is attempting to change their face to the customer by moving to managed print services and, through this, to a pure strategies play. More often than not, this is accomplished through the purchase of an existing provider.
Data Security
Document, Data Security: Internal Controls, Data Governance, Measuring & Managing Risk
by Davis Anastasi
In my first article (November) of the Document, Data Security: "Turning Risks Into Opportunities" series, the initial goal was to bring high level awareness to the threats and opportunities that you and your customers face when it comes to protecting their and your most valuable asset, information.
Service Managment
Part of the Profit
by Ronelle Ingram
At the end of my May 2011 ENX article Calculating Your Service Burden Rate, I offered to send a copy of the Excel spreadsheet I use to calculate the service technician’s burden rate (cost of labor hour) to anyone emailing me a request.
Technical Tips
Rebuilding Xerox Phaser 5500 / 5550 Fuser Assemblies
The Phaser 5500 and the newer Phaser 5550 both share the same "Maintenance Kit" (109R00731). The key component in that kit is the Fuser Assembly. Nowadays there are good aftermarket parts available to rebuild these fusers, so it’s time to learn how they come apart.
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