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Cleveland transit agency withholding millions from Xerox
The Greater Cleveland Regional Transit Authority is withholding millions of dollars from Xerox Corp., saying the company has been unresponsive to requests to simplify automated ticketing and protect them from harsh weather, the Cleveland Plain Dealer reports.
In 2009, Xerox acquired Dallas-based Affiliated Computer Services Inc., a company that the authority entered into a $10 million contract with in 2006, the newspaper reports. The authority wants Xerox to simplify a seven-click ticketing process and to protect machines from rust.
Rust has developed on more than 70 percent of the machines, which are supposed to last 15 to 20 years, the newspaper reports. A Xerox spokesman told the newspaper that the company is working to resolve the problems.
http://blogs.democratandchronicle.com/business/?p=1294
Cleveland has an issue with Xerox
The Cleveland Plain Dealer is reporting that Greater Cleveland’s Regional Transit Authority is fed up with Xerox’s running of the RTA fare system to the point the city is going to withhold paying millions of bucks owed on a contract. The beef? The ticket-buying machines are apparently way too complicated (to the point where buying a ticket is a seven-step process and the screens are very difficult to read) and not very weather resistant. That RTA work is part of Xerox’s business process outsourcing arm, which is now where the company makes most of its money.
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