Epson Announces 2012 Sustainability Report

Seiko Epson Corporation announced that it has posted on the website below its 2012 Sustainability Report, a publication that summarizes the Epson Group’s global CSR (corporate social responsibility) programs during fiscal 2011 (year ended March 31, 2012).

Epson’s mission is to realize its Management Philosophy of becoming "a company trusted throughout the world" by conducting its business in a socially responsible manner. Epson aims to be an open, progressive company, one that proactively uses a variety of communication tools to provide stakeholders with information on its business and philanthropic activities. One such communication tool is the annual Sustainability Report. The primary aim of the Sustainability Report is to explain how Epson is fulfilling its corporate social responsibility and building trust.The editorial features and content of "Sustainability Report 2012" are summarized below.

Characteristics
The report is structured in sections corresponding to phrases in Epson’s Management Philosophy.This year’s report was for an audience consisting primarily of Epson customers, and care was taken to report from a customer perspective.The report covers the company’s global social and environmental programs.

Main Content

Feature 1
We take a look at some of the fiscal 2011 products and services, along with customer comments, that embody the soul of Epson’s Management Philosophy and "Exceed Your Vision" tagline.

Feature 2
We introduce Epson’s efforts to ensure the safety of employees and their families in the aftermath of the northeastern Japan earthquake, the fast and coordinated response to quickly restore production, and manufacturing continuity initiatives.

Commitment to customer satisfaction
We report on initiatives by Epson Atmix Corp. and the Service Personnel Skills Competition as examples of our commitment to customer satisfaction.

Commitment to environmental conservation
We report on the development of products that minimize environmental impacts and on collection and recycling activities, in line with the SE15 Mid-Term Environmental Policy.

Individuality and teamwork
We report on Epson’s new personnel system for management and give examples of education and practical training based on Epson’s Human Resource Development Policy.

Trusted throughout the world
We report on some of the compliance, risk management and security activities that ensure the transparency and soundness of management in the eyes of our stakeholders.