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HP LaserJet 4200 printer—torn fuser film service note
Some users of the HP LaserJet 4200 series printer have experienced printing problems caused by delaminated or torn film on the product’s fuser and occurring before the end of the fuser’s 200,000-page life. The cause of the tearing film is a flange component set at an excessively angled position on some units. This issue has been corrected, and all fusers produced subsequently will have a proper flange component in place.
Below is an example of print quality problems associated with the torn film. Other indications that the film is torn include pieces of the film coming out with the printed output or the fuser area of the product.
To determine if the fuser film is torn, lift the fuser tray guide and examine the film. Film in good condition appears as a solid gray roller, film in poor condition exhibits the film sleeve shifting to the left and shredded film pieces. If the film is torn, replace the fuser. When this issue occurs before the end of the fuser’s 200,000-page life, customers are not charged for the fuser replacement.
For more information
Please see service note number Q2425A-03.
Torn fuser film
Affected fusers are listed below.
Product numbers
Serial number range
Replacement part numbers
Q2425A
Q2426A
Q2427A
Q2428A
Q2446A
Q2447A
110 V models
USBNL00001-99999
USBNM00001-99999
USBNN00001-99999
USBNP00001-99999
USBNS00001-99999
USBNX00001-99999
USDNL00001-19672
USDNM00001-20855
USDNN00001-21009
USDNP00001-20810
USDNS00001-20698
USDNX00001-21024
RM1-0013-040
220 V models
USDF00001-99999
RM1-0014-040
Poor print quality caused by torn fuser film
HP LaserJet 4200 printer—torn fuser film service note 2
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