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In This Issue – November 2011
Executive Corner
Document, Data Security: Turning Risks Into Opportunities
By David Anastasi
This article is the first in a series of articles designed to bring awareness to the threats as well as the opportunities that you and your customers face when it comes to protecting their and your most valuable asset-information.
Talking MPS With Ray Fuentes Of Edwards Business Systems
by Scott Cullen
Edwards Business Systems based in Bethlehem, PA, along with its sister company Virginia Business Systems based in Charlottesville, VA, are like many dealerships transitioning their businesses into managed print service.
The large-format market remains a niche one for the average BTA dealer and finding BTA dealers who are doing well in this area can sometimes be like searching for a needle in a haystack.
The Greek word Areté roughly translates to the English word virtue. In common usage it extends to the total human experience of being the best you can be.
Need a part? Need it now? Every service manager has dealt with this dilemma. Whether or not the copier or printer is covered under a CPC, MPS, MA, warranty, demo or is billable; the cost of a high end major component can be frightening.
I’ve been very fortunate to have had the opportunity to work with many outstanding office equipment dealers in my career. And I’ve seen the same common problems in varying degrees in almost every dealer I’ve consulted with.
2011 Supply Market Battle Ground Recap: Clones, Patents And Color All Come On Strong
by Tricia Judge
The battle for market domination between the OEMs and the aftermarket rages on into its third decade. Cracking the color cartridge marketplace has shown to be a technical nightmare for the aftermarket, and it is now finally entering that marketplace with quality and zeal.
I firmly believe a sign of a great manager is not just how they handle the hectic times, but how they maximize the value of their labor hours during the non-busy times.
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November 8, 2011 at 8:19 AM
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