CHINA PROBES HP's HANDLING OF CONSUMER COMPLAINTS

[Anonymous]

http://sanjose.bizjournals.com/sanjose/stories/2010/03/15/daily2.html
CHINA PROBES HP’s HANDLING OF CONSUMER
COMPLAINTS
Consumer complaints about how
Hewlett-Packard Co. is treating flaws in some of its personal computers
are reportedly being looked into by China’s product-quality agency.The
Wall Street Journal reported that the investigation by China’s General
Administration of Quality Supervision appears to be a response to a
complaint by a group of Chinese consumers who claim HP discriminated
against them. They say HP is not offering them the same warranty
extension given to customers in the U.S. in its handling of a problem
with faulty Nvidia Corp.graphics components in some of its laptop PCs.

The
Chinese consumers have requested compensation, a public apology by HP
and a recall of the affected computers.HP has denied the consumers’
claims, blaming them on confusion over the terms of an enhanced service
program offered to customers world-wide whose warranties only lasted one
year.  said it doesn’t plan a recall of the affected PCs in China.The
Journal reported that only about 170 people in China complained about
the flaws, a very small percentage of the total number of computers it
has sold in the county.

[Author]

March 15, 2010 at 12:06 PM