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Clover's West Point Prod & Depot Int'l Now Want To Chat Live With You
CHICAGO, IL – October 5, 2015 – Clover Imaging Group, the global leader in the imaging industry including manufacturing, collections, solutions, and parts, debuted a new live chat feature on its West Point Products and Depot International websites today.The latest website enhancement is accessible without logging in, and is expected to increase the user experience and build upon CIG’s already powerful customer service offerings. Customer service, web support, and technical support will be live 7 am – 7 pm CST, and after hours clients will be able to leave a message through the chat function. Topics for the live chat can include status of orders, account related inquiries, and technical or compatibility questions. The current email and phone number for customer assistance will still be available.
“This new chat function is our next step in adding value to our already abundant offerings. Our dealers now have the ability to ask an immediate question, whether it be about our product, website, or sales, and get a quick, easy answer. When you combine this with our other value-added programs such as PrintReleaf or Marketing Platform 2.0, we’re truly offering our dealers an experience they can’t get anywhere else,” says Luke Goldberg, Global SVP of Sales and Marketing for Clover Imaging Group.
CIG’s West Point Products is the market leader in providing independent resellers with premium replacement imaging supplies, best-in-class managed print services, and innovative recycling programs. Founded in 1972, West Point Products’ investments in proprietary technologies, robotics, and process automation have enabled the company to offer a diverse line of OEM-alternative products to support all imaging needs, including ink and toner cartridges, color toner cartridges with ColorLogic Technology™, printXL™ extended yield cartridges, printer parts, postage meter supplies, and Axess® MPS print solutions.
CIG’s Depot International is an industry leader in providing comprehensive technology solutions, including printer parts, computer and server parts, IT services and training programs. Depot International offers the highest quality parts and services at competitive prices while ensuring an exceptional customer experience.
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About Clover:
The Clover Imaging Group (CIG) is a marketing umbrella under Clover Holdings that consolidates all of the divisions of its aftermarket imaging supplies business. This includes MSE, West Point Products, Depot International, Latin Parts, and Clover Collections. This exceptional group of class-leading companies provides the market’s widest array of products and services and is supported by an extensive engineering infrastructure, marketing resources, distribution capabilities, and strategic partnerships. In sum, the CIG is able to provide a level of partnership unsurpassed in the aftermarket imaging space. To learn more visit http://www.cloverimaging.com.
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