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Hp & FMAudit Step Up Collaboration
About two years ago, FMAudit manufacturer ECi Software Solutions and HP reached an agreement to integrate the fleet management solution into HP's printing equipment. Now the companies have further expanded their cooperation.
(Google Translated)
By deepening the collaboration, the vendor-neutral fleet management solution will be able to leverage HP's Smart Device Services features, including pre-diagnosis and error analysis, remote firmware update solutions, device configuration, and ticket management.
"The HP Smart Device Services offer retailers the opportunity to optimize their service processes and save around 20 percent of the costs incurred," explains Michael Gieseke, Category Business Development Manager Printing Solutions at HP Germany. And with pre-diagnosis and remote solutions, tickets can often be closed before anyone has to drive to the customer. "Thanks to the optimized service processes, of course, more customers can be looked after with the same number of service technicians," emphasizes Gieseke.
The integration of the functions in FMAudit is based on the direct cooperation of the development departments of ECi and HP, which is to be continuously expanded. "However, very close cooperation also takes place on a local level with MHS," emphasizes the HP manager.
This is also confirmed by Simone Schroers, Managing Director of MPS service provider MHS, a subsidiary of Team Hell and Schulte (THS), which sells the US fleet management solution exclusively in German-speaking countries. "The collaboration with HP is very good. Unlike other manufacturers, HP does not try to set any standards for retailers in terms of solutions, "explains the MHS boss.
And Gieseke adds: "Since dealers usually manage mixed infrastructures, they also need a manufacturer-independent solution for fleet management. By working together with various solution providers, we therefore offer our partners the greatest possible flexibility. "The interest of the trade in the Smart Device Services and their integration into FMAudit is huge and first partners are already using the solutions, reports the HP solution expert. This is not only due to the numerous added value it offers, but also to the simple implementation. An email to the MHS service team is enough to start the onboarding process, enable the interfaces and unlock the features.
https://www.pbs-business.de/news/lieferanten/20-08-2018-hp-und-fmaudit-intensivieren-zusammenarbeit/
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