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Adobe’s FedEx Connection Leaves Printers Feeling ‘Betrayed’
July
2007San Jose, CA – Adobe officials will respond Wednesday after
meeting with printing companies feeling ‘betrayed’ over the imaging
software company’s decision to link FedEx Kinko by a button on Adobe
and Acrobat.”Our members frankly feel betrayed,” Joseph Truncale,
president and CEO of the 3,400-member National Association for Printing
Leadership, told The Wall Street Journal.In June, Adobe unveiled a new
button allowing people to transfer documents directly to FedEx Kinko
stores. As Internet printing jobs begin to outnumber walk-in customers,
independent printers view the Adobe FedEx Kinko’s connection as a new
version of the Internet Explorer versus Netscape debate held during the
1990s.Adobe “is reviewing the matter and expects to officially respond”
Wednesday to the issue, according to Monday’s Wall Street
Journal.Earlier this month, Adobe CEO Bruce Chizen told printing
companies in a meeting the process that led to the FedEx Kinko’s button
was “flawed,” the newspaper said, citing a blog entry by Johnny
Loiacono, Adobe’s Senior Vice President.
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