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Cartridge World gains improvements from NetSuite
Cartridge
World, a NetSuite business-to-business e-commerce “power user,” has
automated its entire e-commerce operations — from procurement to
fulfillment to invoicing to financial reporting — with NetSuite Inc.’s
software-as-a-service e-commerce platform.Emeryville, CA.-based
Cartridge World, the world’s fastest growing ink refilling retailer in
the $80 billion printer cartridge industry, said it has successfully
integrated NetSuite into its worldwide operations to oversee hundreds
of off franchise locations and manage its rapidly growing business.Specifically,
NetSuite E-commerce helps the franchise locations order products and
conduct business with Cartridge World North America.Cartridge World,
which refills empty ink cartridges and remanufactures empty toner
cartridges for inkjet printers, laser printers, fax machines and
photocopiers with brand-specific ink and toners, said that since
implementing San Mateo, CA-based Netsuite as its e-commerce platform
several years ago, the company has seen an exponential growth of 200
percent in sales to the more than 500 U.S. stores of Cartridge World,
and more than 1,400 worldwide.Previously, Cartridge World used
QuickBooks and an internal Web store, but the company’s rapid growth
was causing strains on data visibility and inventory coordination. In
part, this was due to manual processes in fulfillment that created
costly data entry errors and an international presence that posed
expensive demands for disaster recovery and continuity assurance.With
NetSuite, Cartridge World also has saved $75,000 a year in personnel
costs from streamlined inventory processes; is saving an additional
$150,000 per year from on-demand availability and managed backups; and
is providing real-time information and key metrics for the global
organization.Furthermore, Cartridge World is in the process of
expanding its use of NetSuite in myriad ways, including linking all
suppliers’ inventory to Cartridge World via NetSuite’s SuiteFlex
integration platform; allowing royalty payments from stores to be
directly deposited into bank accounts; and consolidating global
operations into one set of financial statements.NetSuite enables
companies to manage key business operations in a single system, which
includes accounting/enterprise resource planning, customer relationship
management and e-commerce. NetSuite is delivered as an on-demand
service, and its real-time dashboard technology provides an easy-to-use
view into role-specific business information that is always
up-to-date.NetSuite has more than 1,500 business-to-business and
business-to-consumer e-commerce customers around the globe.NetSuite
also recently announced a new release of NetSuite e-commerce
functionality, which extends the benefits of software as a
service-applications to meet the needs of mid-sized companies’
ecommerce operations. The new features — including multichannel,
multi-store, multicurrency and multi-language support and automated
Amazon.com-like up-sell/cross-sell capability — enable mid-sized
companies to efficiently automate both their BTB and BTC operations
without the cost and pain of developing complex custom applications.
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