- This topic has 0 replies, 1 voice, and was last updated 9 years, 9 months ago by
.
-
Posts
-
HP Takes a Few Jabs at Dell Over Business Sales
HP claims that it is nabbing Dell’s large business customers
Hewlett-Packard
contends that is doing some damage to Dell’s dominance in the direct PC
sales business. It was recently reported by DailyTech that Dell’s US
market share dipped from 32% to 29.8% in the first quarter while HP saw
its share rise to 18.5% (possibly due to the removal of one CEO).HP
Vice President of Personal Systems Alberto Bozzo states that his
company is providing a higher quality of service to its large business
customers and that’s the reasoning behind its recent sales surge. From
CNET:”We are displacing Dell in most of the bigger and strategic
accounts. Most of our large customers are dissatisfied customers from
Dell. They were dissatisfied with the services that haven’t been
delivered, delivery times and with the quality of the product.
Customers are asking to buy directly from us because of the quality of
service of the direct relationship,” Bozzo said.Not surprisingly, Dell
takes issue with any claims that HP is encroaching into its portfolio
of large business customers. “According to IDC results for the fourth
quarter in 2005, Dell held a 44.4 percent share of PCs shipped to large
business customers (those with greater than 500 employees) in the U.S.,
compared to HP’s 21.9 percent,” stated Dean Cline, a senior Manager at
Dell.
- You must be logged in to reply to this topic.