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A Majority of Ink Jet Refill Kit Users Rate Black Print Quality the Same as That of OEM Cartridges
Lyra Research recently Conducted a survey of more than 150 U.S. ink jet refill kit users. We were surprised to find that the majority of respondents (59 percent) found black refill kit print quality to be about the same as that of OEM ink cartridges (see figure). Eight percent of respondents said that refilled cartridges have better or much better black print quality than OEM cartridges. Epson printer owners were more satisfied with refill kits’ black print quality than were other printer owners, with a mere 16 percent saying the quality was worse or much worse than that of OEM cartridges. Canon printer owners were the least satisfied with refill kits’ black print quality, with 44 percent saying the quality was worse or much worse than That of OEM cartridges.
These and other survey findings are published in a new report, Ink Jet Refill Kits: The User Experience. The report profiles the demographics of users who purchase refill kits and measures levels of user satisfaction with various attributes of the refilling experience, including ease of the refilling process, cleanliness of the refilling process, black and color print quality after refilling, cartridge life and reliability after refilling, overall refill kit quality, and overall value for the price of the refill kit. In addition, the report measures user satisfaction with the refilling experience compared with their experiences using OEM ink cartridges.
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