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J.D. Power and Associates Certifies Midwest Kyocera Mita Dealer Midwest Kyocera Mita Office Equipment Dealer Becomes Industry’s First J.D. Power and Associates Certified Dealer for Customer Service Excellence
Coordinated Business Systems Recognized for Exceeding Benchmark Standards
Coordinated Business Systems of Burnsville, Minn., Is the first Kyocera Mita dealer to be recognized for customer service excellence under the new J.D. Power and Associates Certified Dealer Program.SM Coordinated Business Systems is the largest authorized Kyocera Mita office equipment dealer in the Midwest.
The certification program was established earlier this year to recognize office equipment dealers for outstanding customer satisfaction, based on industry-wide benchmarks established by the J.D. Power and Associates 2003 Copier Customer Satisfaction Study.SM Certification is based on customer satisfaction with an office equipment dealer’s product knowledge, expertise in machine operation, ability to advise customers about their specific needs, and timely delivery of the equipment. Additional areas covered by the program are the ability to schedule service appointments in a timely manner, concern for customer needs and clear explanations of the services performed.
Kyocera Mita America commissioned J.D. Power and Associates to develop a first-of-its-kind program for the office equipment and imaging industry.
The program surveys its dealer customers and certifies those dealers that meet or exceed national benchmarks for sales and service customer satisfaction.
“We are pleased to work with Kyocera Mita and its dealers to set a high standard for customer service in their office equipment industry,” said Ron Conlin, partner with J.D Power and Associates. “Coordinated Business Systems has shown the ability to provide an outstanding sales and service experience as demonstrated in customer responses to a battery of sales- and service-related questions.”
“The J.D. Power and Associates certification provides Kyocera Mita Total Solution Provider* dealers with the opportunity not only to be recognized for providing an outstanding customer experience but to differentiate themselves within the dealer marketplace, helping to contribute to increased customer traffic and higher sales,” said Michael Pietrunti, vice president of marketing at Kyocera Mita America. “This certification will position Coordinated Business Systems as a industry- wide leader in customer satisfaction.” Certification is valid for one year, after which the dealer may apply for re-certification.
To promote the accomplishment, Coordinated Business Systems will receive national publicity from Kyocera Mita through press releases, J.D. Power and Associates artwork for local advertising, a listing on the J.D. Power and Associates Consumer Center website, opportunities to purchase point-of-sale materials for their showroom, and the Certification Trophy for their dealership lobby.
About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually.
Author2003-09-15 at 11:19:00 am
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