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http://www.networkworld.com/news/2008/082808-samsung-ink-cartridge-lawsuit.html
Samsung stained by ink cartridge suit
Alleges that Samsung rigs its printers to tell consumers falsely that they need more ink
Electronics
giant Samsung has been slapped with a lawsuit alleging that it “rigs”
its printers to tell users falsely that they need to replace their ink
cartridge even if there is plenty of toner left.According to the suit,
which was filed by the Los Angeles-based consumer-law firm Kabateck
Brown Kellner, Samsung designs its printers to flash an “empty” message
and shut down, to notify users they need to replace their toner
cartridge. The problem, alleges the suit, is that the printers will
often flash “empty” and shut down even when there is a significant
amount of toner left in the cartridge. The reason that Samsung has
allegedly designed its printers this way is to make money by forcing
consumers to purchase unneeded additional ink cartridges, which
typically cost $60 to $80, the suit contends.Read the latest WhitePaper
– 8 Phases of a Successful Consolidation InitiativeFurthermore, the
suit alleges that Samsung has never disclosed publicly “that a
significant amount of useable toner remains in the Samsung-brand toner
cartridges” when “the toner cartridge is ’empty’ and in need of
replacement.””We’re simply asking Samsung to be straight with its
customers,” says Darren Kaplan, a co-counsel on the case and a partner
at the Atlanta-based law firm of Chitwood Harley Harnes. “It’s
disappointing that it’s taking a judge and a jury to make them do the
right thing.”Related Content
This is not the first time that
Kabateck Brown Kellner has sued an electronics company for allegedly
rigging its printers to require cartridge changes prematurely. Two
years ago, the firm reached a settlement with electronics manufacturer
Epson in a suit that made allegations like the ones the firm now is
making about Samsung. Despite agreeing to settle for a compensation
package valued at more than $350 million, Epson maintained it had done
nothing wrong and that it kept extra ink in its toner cartridges in
order to “maintain print quality and reliability.”The firm has
also made headlines this year for suing Apple for allegedly making
false and misleading claims in the marketing of its iMac
computer.Responses to requests to Samsung representatives for comment
were not immediately returned.
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