FRAUDULENT TELEMARKETING

It is our aim to assist members and
their customers wherever possible in trying to stop problems with toner
pirates.  Included are some guidelines that will help you in this regard as well
as a form letter to reject the goods.  Send a copy of your letter of rejection
and copies of any invoices and correspondence that pertain to your complaint to
Business Technology Association, 12411 Wornall Road, Suite 200, Kansas City, MO
64145 or fax it to 312-559-1172.  We will forward a copy of your complaint to
the FTC, which keeps a database for potential law enforcement action against
these types of companies.

Also dedicated to fighting telemarketing
fraud are the National Fraud Information Center (800-876-7060), the Better
Business Bureau and the Telemarketing Fraud Contact at the Attorney General’s
office in each state.  You should contact the Attorney General of the state from
which the order was sent as well as your own home state.  These agencies may
also provide you with additional information and guidance on specific concerns. 
Lastly, information may be obtained from the Internet by visiting the Federal
Trade Commission’s Consumer Gateway at http://www.consumer.gov  and the Imaging
Supplies Coalition.

It is our hope that the more information
we spread about fraudulent telemarketers, the sooner they can be stopped. 
Members may call the Legal Hotline at 1-800-869-6688 if you have any
further questions.