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Customers were left shocked and frustrated when they arrived at a local UPS Store in Penfield, New York, only to find it “permanently closed”—with packages still inside. The unexpected shutdown came after the store accumulated significant debt, including a $43,567.99 lawsuit filed by Xerox for unpaid equipment, such as the printer in the lobby.
In addition to Xerox’s claim, Vox Funding, a lending company, filed a second lawsuit in September, seeking $39,383.24 for an outstanding loan. Legal records indicate that these unpaid debts led to the store’s closure, leaving customers stranded without their belongings.
While UPS Store franchises operate independently, the sudden closure highlights the financial instability of the local business. Customers who had left packages at the store are now left wondering how to retrieve them, and many are waiting for updates from UPS or legal authorities on next steps. As the situation unfolds, it serves as a cautionary tale of the risks involved with small businesses facing financial challenges.
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