Epson Moves to Dismiss Epic Office Solutions’
Lawsuit over Low Yield Ink Cartridge Claims. Epson, a leading manufacturer of printers and ink cartridges, is facing a legal challenge from a printer dealer that claims the company lied about how much ink its printers use. Epic Office Solutions, a Florida-based company that sells and services printers, filed a lawsuit against Epson in January 2024, alleging that Epson misrepresented the ink yields of its EcoTank and WorkForce printers.
According to the complaint, Epic bought hundreds of Epson printers for its customers, relying on Epson’s representations that the printers would deliver high-quality prints with low ink consumption. However, Epic claims that the printers used much more ink than Epson advertised, resulting in higher costs and lower customer satisfaction. Epic also claims that Epson knew about the discrepancy between the actual and advertised ink yields but failed to disclose it or correct it.
Epic is seeking damages for fraud, negligence, and breach of contract, as well as an injunction to stop Epson from making false or misleading claims about its ink yields. Epic also wants Epson to reimburse its customers for the excess ink they used.
Epson, however, denies any wrongdoing and has filed a motion to dismiss the lawsuit. Epson argues that Epic’s complaint is based on “unsupported allegations” and “fails to state a claim” for any of the causes of action. Epson also asserts that Epic’s damages are “speculative and uncertain” and that Epic has not shown that it relied on Epson’s representations when purchasing the printers.
The court has not yet ruled on Epson’s motion to dismiss. If the motion is denied, the case will proceed to discovery and trial. The outcome of the lawsuit could have implications for other printer dealers and consumers who use Epson products.