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HP Anti-Counterfeit Team Harassing Wholesalers In India
By Sandhya Malhotra
2) Was a spot chemical Test conducted by the Raiding Team recently in their Raids?
3) Which are the Independent Labs wherein these Chemical tests can be performed and are any of these Govt Controlled?4) How does HP view the Self Employment generating Refilling Industry in Legal terms?
5) How does HP view the Compatible Consumable industry in Legal Terms?
6) Do HP products carry Serial nos inside and outside the packings? If yes then why the Whole sellers Bills do not mention the same when the product is sold? If they don’t carry Serial numbers then why not?
7) What is HP’s Returns Policy for Dealers towards the Un Sold goods like Toner/Ink cartridges which stay on beyond their mentioned Shelf Lives?
8) What is HP’s stand on goods Imported thru Parallel Imports or Auctioned out by various Got Agencies like Customs etc?
9)Very reliably why does HP honor the warranty for only three months in the case of Ink Cartridges as against the standard practice of a Year for most products. Also why the products are offered as Replacement given without a Box and how are these Boxes destructed?
10) What is the check HP is keeping on their Replacement Centre that their Empty boxes once they have handed over the Replacement Cartridges are not being misused by the Criminal Elements in the Counterfeit Activity?
11) How frequently has HP been checking their own stocks for Originality as there are reliable Reports that HP’s wholesalers are delivering stocks which seem doubtful?
12) Lastly is HP’s Authorized Channel allowed to Refill as well as Sell Compatible Toners?
It is be mentinoed that the DQWeek earlier reported (http://www.dqweek.com/dq-week/news/186866/hp-intensifies-fight-fake-cartridges-india) that HP India has intensified its approach during January and February 2013, HP announced the seizure of more than 2,200 counterfeit supplies from 54 raids conducted across 22 cities in India. These cities included Jaipur, Bengaluru, Mumbai, Chennai, Pune, Kanpur, Hyderabad, Kanpur and others.
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