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AnonymousInactivehttp://www.connecticutplus.com/cplus/information/news/Business_21/Union-questions-Xerox-CEO-Ursula-Burns-at-Xerox-annual-shareholder-meeting-about-E-Z-Pass-labor-dispute-and-customer-service84738473.shtml
WILL XEROX BE BARRED FROM N.Y. STATE
CONTRACTS ?
Union questions Xerox
CEO Ursula Burns at Xerox annual shareholder meeting about E-Z Pass
labor dispute and customer serviceUnion activists and leaders for the
Communications Workers of America (CWA) questioned Ursula Burns, Xerox
CEO, about the escalating labor dispute between the company and CWA at
Xerox’s 2010 shareholder’s meeting.Last May, 292 workers at the Staten
Island E-Z Pass Customer Service Center voted to form a union and join
CWA. The workers are employed by Xerox after its February, 2010
acquisition of Affiliated Computer Services for $6 billion. For nearly a
year Xerox/ACS has illegally refused to bargain with the union. While
Xerox/ACS boasts of positive labor relations, the National Labor
Relations Board, Region 29 has accused the company of illegally coercing
and interrogating its workers, as well as failing to bargain.CWA
held a protest at the Xerox shareholder’s meeting prior to the approval
of the ACS acquisition in February. The union originally supported
Xerox’s purchase of ACS because of Xerox’s reputation as a good company.
Since Xerox took control of ACS, labor laws have continued to be
broken, workers have been fired for supporting the union, pay has been
unilaterally lowered, and intimidation of individual workers for
supporting the union has continued.Tim Dubnau, the Organizing Director
for CWA District 1, asked Xerox CEO Ursula Burns, on behalf of
shareholders: “This dispute is bad for workers, shareholders, and
customers. CWA’s seeks a fair contract for our members that also
protects E-ZPass customers. We are ready to bargain. My question is 3
fold: 1. is Xerox tolerating law-breaking at its new division? 2. is
this reputational risk worth taking? and 3. is upper management prepared
to be distracted a lot more as this dispute escalates, or will Xerox
move towards a quick resolution by bargaining in good faith to solve the
dispute?”The MTA, Thruway Authority and Port Authority of New
York and New Jersey hold a $202.5 contract with Xerox/ACS to administer
E-Z Pass for NYS. The New York State Senate recently held a hearing on
labor practices and customer service quality at E-ZPass. By breaking the
law, Xerox/ACS is endangering its status as a responsible contractor
for New York State. If NYS declared Xerox/ACS an irresponsible
contractor, the company could be barred from new state contracts. -
AuthorMay 24, 2010 at 10:15 AM
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