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Xerox’s New Rewards Program for Purchasing Genuine Supplies Has a Catch
Xerox Wants to Authenticate Your Printer and your Supplies
Xerox Rewards Customers for Purchasing Genuine Supplies
(M2 PressWIRE Via Acquire Media NewsEdge) ROCHESTER, N.Y. — Buying printer supplies just got a lot more fun with Xerox’s new loyalty program that lets customers redeem points for gift cards, downloadable music, movies, books, travel, Xerox equipment and more.
Genuine Xerox Rewards — with more than three million items to choose from — is the first of its kind for this industry. Beyond the opportunity to enjoy the program’s unique rewards package, using genuine Xerox supplies is a smart business decision, as it protects the equipment and ensures years of reliable operation and quality output. The program also validates the authenticity of the products, letting customers know they are purchasing genuine supplies, not counterfeit items.The program rewards customers using authentic Xerox solid ink and toner products for their desktop single and multifunction printers. Customers immediately earn 1,000 points for enrolling in the program, one point for every dollar spent on Xerox supplies and an additional 100 points for each eligible device registered.
Recognizing the different supply needs and purchasing requirements of customers, Genuine Xerox Rewards offers the following: – Points can be accumulated no matter how supplies are purchased, including from Xerox partners, resellers, retail stores or eCommerce websites.
– Incentives can be redeemed with even small point balances.
– Rewards can be directed as gifts to family and friends or as charitable donations.
– Extra points can be garnered when customers participate in other activities on the rewards website.
– Points do not expire as long as users remain active in the program.
For more information about Genuine Xerox Rewards, visit http://www.xerox.com/rewards
Genuine Xerox Rewards Q&A
Why Join the Genuine Xerox Rewards Program?
Q. Why is Xerox doing this Supplies Rewards Program?
Q. We don’t spend much per year on supplies.Does it make any sense for us to join the Genuine Xerox Rewards program?
Q. Are there any special incentives for joining the Genuine Xerox Rewards Program?
Basic Program Questions:
Q. Are there program rules that I can review before joining?
Q. Where do I go to join the Genuine Xerox Rewards Program?
Q. Do I have to buy genuine supplies directly from Xerox in order to participate in this Genuine Xerox Rewards program?
Q. How do I check and track my Genuine Xerox Rewards Account?
Q. Once I sign-up and get my bonus, can I redeem my points immediately?
Q. How do I find out about special offers and point promotions under the Genuine Xerox Rewards program?
Q. Can any Xerox Supplies earn points in the Genuine Xerox Rewards program?
Q. Can I get points for Supplies that are not being used on the equipment that I registered with the Genuine Xerox Rewards program?
Q. Can Local, State or Federal Government employees participate in the Genuine Xerox Rewards program?
Earning Points:
Q. How do I earn points from eligible supplies under this program?
Q. I just entered a supply item for which I paid more money than points I received. Shouldn’t I earn 1 point for every dollar I spend?
Q. I just bought a Xerox toner cartridge from a wholesaler online and when I went to the Genuine Xerox Rewards site I got a much higher number of points. How does that work?
Q. I’ve just signed-up for the Genuine Xerox Rewards program and noticed that we have a stock of Xerox supplies which we keep as inventory. Most of them have an older, smaller Authentication Label. Can those participate in the program?
Q. Is there a limitation on the number of Reward points that can be accumulated in any account?
Q. I’m technically savvy and I know the Xerox product line very well. Can I earn points for rating any Xerox product?
Authentication Labels:
Q. What do Authentication Labels look like? Where do I find them? What is the information I need to input?
Q. I have just purchased a toner cartridge from a Reseller and noticed that the Authentication Label has been obliterated so the number cannot be read. How do we claim points for this item?
Redeeming Points:
Q. When you shop with points and select an item, the point cost at check-out is higher than listed at the online catalogue. Why is that?
Q. Can I redeem points for a reward and use is as a gift for someone else?
Q. Can we exchange points for Supplies or Service on our existing Xerox products?
Q. If I am unhappy with a product reward that I redeemed with my points, can I return it for point credit?
Special Situations:
Q. I am a Xerox employee and own Xerox equipment. Can I participate in the Genuine Xerox Rewards program?
Q. How do I get my equipment serial number? Where is it?
Q. In our company we have multiple Xerox devices and two people who order supplies. Can both of us sign-up for the Xerox Genuine Rewards program and share the same printer serial numbers in our respective accounts?
Q. If I join the Genuine Xerox Rewards program, am I going to be inundated with unwanted emails?
Q. We have seen banners for Xerox eConcierge, Xerox Direct Loyalty Programs. Are these all different programs? Are they mutually exclusive?
Q. What is the tax impact of rewards redemptions?
Q. We have an older Xerox printer which was registered with the Genuine Xerox Rewards program and I was able to submit toner purchases for points. Now I get an error message saying the toners are no longer eligible. What has happened?
Q. We purchased a toner cartridge for our Phaser printer and entered it for points. We later discovered that we already had one in our inventory so we returned it for a refund. We pride ourselves in being honest and we’d like the Reward points credit reversed. How do we get this done?
Inactive Accounts:
Q. Do Genuine Xerox Rewards points expire?
Q. How do I activate an inactive account?
Counterfeit Supplies:
Q. I’ve just purchased a toner cartridge online for my Xerox device and the carton has no Authentication Label. I think this is an eligible item. How can I claim my points?
Q. I purchased some solid ink for my Xerox device online. The packaging looks perfectly fine and it has an Authentication Label. However, the rewards website keeps telling me it’s a potential counterfeit. What’s wrong?
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