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Why Users are Dissatisfied With
the HP Instant Ink Subscription Model.
A major issue with HP’s Instant Ink subscription is that many users don’t fully understand what they’re signing up for. Numerous Reddit threads feature complaints from subscribers who report never receiving a cartridge throughout their entire subscription. One user, u/PickleDragons, who had been on the plan for nearly a year, shared, “[HP] sent me ink once and haven’t again since, even though I’ve contacted and complained.These complaints date back as far as 2018, indicating that many users expect to receive regular ink shipments—either monthly or occasionally—not realizing that the plan is based on page count rather than ink deliveries. While HP monitors ink levels through the printer’s Wi-Fi and ships new cartridges, when necessary, the primary factor determining the monthly cost is the number of pages printed, not the frequency of ink deliveries.
Another frequent frustration is that Instant Ink cartridges are locked if a user cancels their subscription, regardless of how much ink remains in the cartridge. Reddit user u/JillYael007 captures the sentiment: “HP makes you pay monthly to use your own printer.” This highlights a key issue with the service, where customers feel like they’re being charged for access to basic printer functionality.
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