Tonernews.com, June 1, 2026. USA
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India-based IT services giant HCLTech is facing fresh uncertainty after Xerox reportedly decided not to renew parts of its outsourced Business Process Management (BPM) agreement, potentially affecting up to 200 employees working on the account. The contract shift comes as Xerox accelerates cost-cutting initiatives and restructures operations to rely more heavily on automation, artificial intelligence, and internal support teams. Sources indicate the impacted HCLTech workers are tied directly to Xerox back-office operations that may now be phased out or relocated as the company adapts to changing market conditions in the global print and document management industry. The development underscores increasing pressure on outsourcing providers as major corporations reduce third-party service spending and modernize workflows with AI-driven technologies designed to lower operational costs and improve efficiency.
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