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https://supplychaindigital.com/news/how-xerox-is-developing-circular-supply-chains
Xerox Celebrates Toner Recycling Success, But What About Its Supply Chain?Xerox recently celebrated a major milestone in its sustainability efforts, announcing that in 2024 alone, the company had manufactured 1.7 million toner cartridges using recovered units, a move that helped it achieve a 90% reuse rate for post-consumer materials—well above its goal of 75%. The company also highlighted its efforts to increase post-consumer recycled (PCR) plastic in its products, with some newer devices now containing up to 47% PCR plastic. These achievements reflect Xerox’s ongoing commitment to developing circular supply chains, where products and materials are reused and recycled to minimize waste.
However, there’s a key aspect of Xerox’s sustainability journey that hasn’t been fully addressed: its relationship with Ninestar, a Chinese company involved in the manufacturing of toner cartridges and other print-related components. Despite the significant strides Xerox has made in recycling and using recycled materials, its connection with Ninestar raises questions about the transparency and sustainability of its entire supply chain.
Ninestar, while a major player in the toner industry, operates in an Asian manufacturing hub where environmental standards and labor practices can vary significantly. Xerox has a strong audit and compliance program to assess high-impact suppliers, especially in the Asia-Pacific region, and ensures they comply with the Responsible Business Alliance (RBA) Code of Conduct. However, the company has yet to provide detailed information on how Ninestar fits into this framework and whether their operations align with Xerox’s sustainability and ethical sourcing goals.
While Xerox deserves credit for its recycling efforts and for promoting more circular manufacturing practices, the absence of clear communication about its supply chain—particularly the role of Ninestar—suggests that the company may still have work to do in achieving full transparency and sustainability across all aspects of its business. Without addressing these concerns, Xerox’s claims of sustainability may seem incomplete or even misleading.
In the world of sustainable sourcing, true transparency is key, and as Xerox continues to take victory laps for its achievements, it may want to shine a light on its full supply chain to ensure that its commitments to ethical practices and environmental responsibility extend to every part of its operation.
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