HP, Xerox, Lexmark, Sharp and Brother Explain How Using AI Improves How Printers are Used, Managed and Maintained.

[jim]

HP, Xerox, Lexmark, Sharp and Brother Explain
How Using AI Improves How Printers are Used, Managed and Maintained. 
In the ever-evolving world of printing technology, vendors are increasingly turning to AI to revolutionize how people use, manage, and maintain printers. Let’s delve into how some prominent printer companies are harnessing AI to enhance the overall printer experience.

Brother: Streamlining Supplies Replenishment
Brother, a well-known printer manufacturer, has already integrated machine learning into its systems. Shelly Radler, Senior Product Marketing Manager at Brother, explains that they use AI to automatically order supplies based on usage when printers are connected to the internet. Customers can choose to receive automatic supply orders or bundle them into a subscription service that includes both supplies and the printer itself¹.

Sharp: Data-Driven Insights and Preventative Maintenance
Sharp is exploring AI’s potential to improve printers from both a data and preventative maintenance perspective. Dino Pagliarello, Vice President of Product Management and Production at Sharp, emphasizes the importance of assessing customer data to recommend technologies that enhance productivity. By proactively addressing issues like paper jams, toner shortages, or drum replacements, Sharp aims to provide a seamless experience for users.

Lexmark: Predictive Capabilities for Customer Value
Lexmark focuses on preventative and predictive capabilities as areas where AI can deliver real value to customers. Chris White, Senior Director of Lexmark’s Global Product Strategy and Portfolio Management, highlights their extensive data collection from sensors in devices over the years. By applying AI algorithms, Lexmark predicts potential failures based on factors like heating cycles, speed, and temperature. This proactive approach ensures timely maintenance and minimizes disruptions.

HP: Redefining the Print Experience with AI
HP, a leader in the printer industry, is committed to redefining the print experience using AI. They combine their print expertise with AI capabilities such as contextual awareness, inferencing, and natural language processing. HP aims to simplify the customer experience, boost performance, and unlock creative possibilities. Their AI-enabled features will roll out in the second half of 2024, promising a future where printing is consistently intelligent and personalized. Their AI-enabled features will roll out in the second half of 2024, promising a future where printing is consistently intelligent and personalized.

In summary, AI is transforming the printer landscape, making it more efficient, proactive, and user-friendly. As these companies continue to innovate, we can expect even more exciting developments in the world of printing technology.

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May 28, 2024 at 3:42 PM