TOSHIBA COPIERS RATED"MOST RELIABLE’

[Anonymous]

Toshiba America
Business Solutions Inc. Copiers Rated ‘Most Reliable’ by National Dealer Service
Managers; Toshiba Tied for First in 2004 Copier Reliability Survey


IRVINE,
Calif-Toshiba America Business Solutions Inc. (TABS) tied for first
overall in a nationwide reliability survey of dealer service managers and was
rated first or second best in more than half of the categories surveyed (14 out
of 26). The Industry Analysts Inc. surveyed 214 dealer service managers in
copier dealerships and asked them to rate the devices they service for the 2004
Office Products Analyst (OPA) Copier Reliability Survey.

“Offering the most reliable
copiers in the industry is a goal Toshiba has always strived for, and this
direct feedback from the professionals who really know – our dealer service
managers – shows that we are achieving that goal,” said Mark Mathews, vice
president, Marketing, TABS. “This is a significant award for Toshiba, but the
real winners are our customers who know the copier they purchase from us will be
up and running when they need it.”

In-depth telephone interviews were conducted with the
service managers, and the survey encompassed 63,048 units with service records
provided to ensure accuracy.

In
addition to earning the highest overall average score among all manufacturers,
TABS ranked first or second in each of the following categories:

—
Product Reliability When First Introduced

—
Effectiveness of Service Hotline or 800 #

—
Effectiveness of Software Support

—
Availability of Controller Software Upgrades

—
Effectiveness of Controller Software Upgrades

—
Effectiveness of Engineering Support

—
Effectiveness of General Service Communications

—
Availability of Basic Service Training Program

—
Effectiveness of Advanced Product Training Program

—
Availability of Remote Diagnostics

— Order
Processing

—
Product Availability

—
Availability of Supplies

About
Industry Analysts Inc.

Industry
Analysts Inc., founded in 1974, specializes in research and training program
development for the office automation industry. With headquarters in Rochester,
N.Y., IA Inc. also has a product testing facility in Fairfield, N.J., where they
evaluate office equipment. Test reports are free on their Web site,
http://www.industryanalysts.com.

About
Toshiba America Business Solutions Inc.

Toshiba
America Business Solutions Inc. (TABS) manages product planning, marketing,
sales, service support and distribution of copiers, facsimiles, multifunction
printing products, network controllers and toner products throughout the United
States, Latin America and the Caribbean. With headquarters in Irvine, TABS
comprises three divisions: the Electronic Imaging Division, Toner Products
Division and Document Solutions Engineering Division; and a subsidiary
corporation: Toshiba Business Solutions (TBS), which operates a network of
acquired office equipment dealers.

Named the
most favored manufacturer in seven of the past eight years by the Business
Technology Association (BTA), Toshiba’s entire product line, customer support
and marketing distribution policies are markers for the industry. Among the many
other awards garnered in recent years, Toshiba has been named the “Copier
Manufacturer of the Year” by the Marketing Research Consultants (MRC) in 2004,
2002, 2001, 1998 and 1997, was named to the CIO 100 for being one of the top 100
“agile” companies in the world in 2004, and received the CIO Web Business award
for its leading edge intranet site in 2000, 1999 and 1998.

TABS is
an independent operating company of Toshiba Corp., the seventh largest
electronics/electrical equipment company and the world’s 62nd largest company in
terms of sales. Ranked by Fortune magazine as the 8th Most Admired Electronics
Company in America and 9th Most Admired Electronics Company in the World,
Toshiba Corp. is a world leader in high-technology products with more than 300
major subsidiaries and affiliates worldwide. Fiscal year revenue in 2003 was
approximately $53 billion.

[Author]

February 9, 2005 at 10:06 AM