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Warn About The HP+ Program Before it Hijacks Your Printer.
September 5, 2024/ HP is a dominant player in the printer market, but recent revelations suggest that its HP+ program could impose unexpected restrictions on users. Much like Apple’s approach to creating a closed ecosystem, HP is pushing a similar strategy with its printers, especially if you opt into HP+.Recently, I signed up for HP+ through the app, only to discover the downsides of this seemingly benign service. Once enrolled, the printer’s firmware is permanently updated, making it impossible to use non-HP ink cartridges. The result? The printer was rendered unusable with third-party cartridges, leaving me with a frustrating and costly dilemma.
What is HP+ and Why You Might Want to Avoid It
HP+ is an optional service offered with select HP printers. It’s advertised as a free service that includes benefits like cloud connectivity, an extended warranty, and up to three months of free Instant Ink with compatible printers. According to HP, “HP+ is an innovative smart printing system that comes with select HP printers, offering several advantages including up to three months of free Instant Ink.”However, beneath the surface, HP+ enforces a closed system that restricts users to HP ink only. Additionally, HP+ requires a constant internet connection to function. Introduced in 2020, HP+ supports several models, including the HP LaserJet M200 Series and the HP OfficeJet Pro 8000e and 9000e series.
Can You Opt-Out of HP+ Once Installed?
Avoiding HP+ is the best strategy if you want to maintain flexibility with your printer. Unfortunately, I discovered this too late. After encountering issues, I reached out to HP customer support, only to be told that opting out after enrollment is not possible. My only options were to return the printer or accept a temporary solution: HP would send four HP cartridges, but this was a short-term fix at best.Typically, printers allow users to choose any brand of ink, which can save money and offer more flexibility. If you’re interested in saving on ink costs, I previously wrote a guide on affordable printer ink and extending cartridge life.
Legal Troubles and Consumer Backlash
HP+ has not only been problematic for individual users; it has also sparked legal issues for HP. One notable lawsuit involves Mobile Emergency Housing Corp., Performance Automotive & Tire Center, and David Justin Lynch, which is in the process of settlement. The plaintiffs argue that a software update from HP rendered their printers incompatible with third-party ink cartridges, affecting models such as the HP Color LaserJet Pro M254 and MFP M280, among others.Another lawsuit, initiated in January, alleges that a firmware update from late 2022 to early 2023 disabled printers that used non-HP cartridges.
Consumer Freedom vs. Corporate Control
The core issue with HP+ is the lack of flexibility it offers. When you purchase a printer, you expect to be able to use it with any compatible ink, especially when alternative options are available at a lower cost. The notion that you have to lock yourself into a specific brand’s ecosystem—especially at a premium—can feel like a bait-and-switch. If you’re paying for the printer, why should you be restricted in how you use it?A Word of Caution
If you value your money and want to avoid unnecessary restrictions, it’s wise to steer clear of HP+. The service might sound enticing with its perks, but the hidden costs and limitations can outweigh the benefits. Opting for HP+ could mean spending more in the long run and losing the freedom to use more affordable ink options.In summary, the HP+ service, while marketed as a premium offering, may not provide the value it promises to consumers. It’s essential to weigh the potential benefits against the loss of flexibility and additional costs before deciding to sign up. We reached out to HP for a comment on these issues but did not receive a response by our deadline. For those considering HP+ or already dealing with its consequences, it’s crucial to be aware of the potential limitations and legal challenges associated with the HP+ program.
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